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Non-compliance with the accessibility regulations

The content listed below is non-accessible for the following reasons:

Issues with keyboard operability

  • Some menus, links, buttons, and other controls cannot be operated using the keyboard alone, which can cause problems for people who are blind, have low vision and/or hand tremors. This fails WCAG 2.1 success criterion 2.1.1.
  • Carousels do not have obvious controls for users to stop the auto-play, which can cause people with cognitive disability that affect focus and concentration to be distracted making the site less accessible. This fails the WCAG 2.1 success criterion 2.2.2.

We are working with our developers to implement fixes for these keyboard operability issues over the coming months.

Issues with contrast, use of colour and visual characteristics

  • Some elements have low contrast levels (e.g. image copyright), which can result in text being difficult to read, especially for people with low vision, poor eyesight or colour blindness. This fails the WCAG 2.1 success criteria 1.4.3.

We are working with our developers to implement a fix for this issue over the coming months.

Issues with language and content

  • The line height, spacing between paragraphs and letter and word spacing cannot be changed without loss of content or functionality. This means that people with low vision, dyslexia or cognitive disabilities may struggle to read the text, or lose content or functionality. This fails WCAG 2.1 success criterion 1.4.12.

We are working with our developers to implement fixes for these issues over the coming months.

Issues with Content Management System (CMS)

  • The CMS code is being checked to ensure that it meets the robust accessibility criteria 4.1.1, 4.1.2 & 4.1.3.

This will be done as part of an accessibility upgrade of the Haiku Content Management System to be completed in Autumn 2020.

Disproportionate burden

We do not consider any of the accessibility issues to be a disproportionate burden and aim to make the site fully compliant by September 2021.

Content that’s not within the scope of the accessibility regulations

Third-party content

Our site includes third party content and functionality. This may direct you to a related service, link to another site or supporting documentation. We are not responsible for the accessibility of third-party content or to other sites we link to.

This includes:

  • YouTube and Vimeo videos
  • Google maps

We will provide an accessible alternative to any third-party content that isn’t compliant.

Third party platforms

We often create content which is hosted on third party platforms. This includes:

  • content we create for social media
  • video which we host on YouTube, SoundCloud or Vimeo
  • data we supply to national databases

We are responsible for ensuring the content we supply meets accessibility requirements; however, we are not responsible for the accessibility of the platform itself.

Documents (Word & PDF)

This site has a number of Word and PDF documents which were published before September 2018. These aren’t essential to the service we provide and won’t be replaced. If you experience any difficulties accessing these documents, please email

Archived content

This site contains archived content, which is exempt from the accessibility regulations. The archived content is all internal announcements and external news stories published prior to 23 September 2018, but which have not since been updated.